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Client feedback survey templates

Strengthen client relationships with professional feedback surveys. Perfect for B2B businesses, agencies, and professional services firms.

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What is a Client feedback survey?

A client feedback survey is specifically designed for business-to-business (B2B) relationships and professional services. Unlike general customer surveys, client feedback surveys focus on long-term business relationships, project satisfaction, account management quality, and strategic partnership value. These surveys help agencies, consultants, and service providers understand how well they're meeting client expectations and identify opportunities to add more value.

When to use a Client feedback survey

Quarterly business reviews

Project completion assessments

Account health monitoring

Service improvement initiatives

Relationship strengthening

Contract renewal preparation

Sample Client feedback survey questions

Here are some effective questions to include in your client feedback survey. These proven questions help you gather actionable insights.

1
How satisfied are you with the overall quality of our services?
2
How well do we understand your business needs and objectives?
3
How would you rate communication with your account team?
4
How effectively do we meet project deadlines?
5
How would you rate the value you receive relative to the investment?
6
How likely are you to recommend us to other businesses?
7
What could we do to better support your business goals?
8
How satisfied are you with our responsiveness to issues or concerns?

Client feedback survey best practices

Schedule regular feedback touchpoints throughout the relationship

Personalize surveys to reflect specific projects or engagements

Share survey results and action plans with clients

Include questions about future needs and growth opportunities

Use feedback to inform account strategy and planning

Maintain confidentiality when appropriate for sensitive feedback

Related Client feedback survey templates

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NPS Survey - Net Promoter Score

Create an NPS survey to measure customer loyalty and satisfaction. Use this proven Net Promoter Score template to track customer sentiment and improve retention.

2 questions

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